Under the direction of the Senior Vice President of Client Services and Marketing, the Director of Account Management (Director) leads a team of account management professionals charged with client retention and growth.  Director guides and implements a structured, solution-based approach to account development. Director provides day-to-day oversight of the team: defining processes, facilitating employee training, and providing support for account managers to ensure client satisfaction and growth across existing client base. Working with internal stakeholders, Director will introduce and facilitate a process for creating and delivering against strategic account plans. The Director utilizes knowledge of iJET’s company direction, product/solution offerings and understanding of iJET resources to leverage internal stakeholders in service of account development and growth. Director may serve as Strategic Account Manager for select iJET clients, to exhibit best practices through example.

• Serve as manager of Client Services team, providing practical and strategic guidance for employee development
• Oversee transition of team  -- away from a focus on issue definition and resolution to a solutions-based approach to account development
• Ensure that Strategic Business Plan and Account Plans are in place for largest and most strategic clients
• Supervise contract fulfillment and renewal process, driving 90% or greater annual revenue retention
• Oversee regular client satisfaction survey and results reporting
• Serve as Strategic Account Manager for one strategic iJET client
• Liaise with strategic client base, focusing on top tier clients including Client Advisory Council members
• Organize biannual Client Advisory Council meetings, serving as internal and client coordinator

• Master’s degree preferred; 4-year degree required
• Minimum 8 years experience in a related field
• Project management, solutions sales or strategic account management experience
• Attainment of the Program Management Institute's PMP or similar certification a plus

• Effective leadership, supervisory, and project management skills
• Ability to think and act strategically
• Ability to cultivate relationships at multiple levels within customer organization
• Proven ability to understand clients’ business and fit with iJET’s products and services
• Demonstrated strategic plan development and associated tactics & implementation
• High degree of personal and business ethics
• Ability to effectively present information in oral and written form to clients and internal stakeholders
• Excellent Microsoft Office skills, especially Word, PowerPoint, Outlook, and Excel
• Foreign Travel knowledge or experience
• Passionate about iJET’s business, industry
• Periodic travel required (approximately 30%)

iJET International is seeking intelligence analysts to support the company’s 24/7 mission from its North America Intelligence Operations Center in Annapolis, MD. iJET's regional intelligence teams provide actionable, time-sensitive information to help clients mitigate threats against employees and assets around the globe.

As an analyst, you will engage in thorough daily monitoring and reporting, handle hotline calls, and write time-sensitive alerts and situation reports. You will liaise with clients, respond to specific inquiries and advise staff deployed abroad under diverse circumstances. Shift work is required.

Minimum qualifications:

• Bachelor's degree in a related field or equivalent combination of education and relevant experience;
• Significant previous international travel to, or period of residency, abroad (Asia preferred);
• Excellent oral and written communications skills;
• Familiarity with major urban transportation systems, airports and road networks in order to evaluate incident impact;
• Exceptional multi-tasking skills, attention to detail and the ability to produce on tight deadlines essential;
• Working knowledge of at least one foreign language required;
• Knowledge of energy sector, business continuity, emergency management or incident support is preferred, but will train the right candidate.

Specific Duties:

• Scan major global news sources and other daily feeds for tactical alert reporting and/or location database creation and updates (standard intelligence);
• Answer hotline calls for the duration of daily shift;
• Monitor with an emphasis on security and transportation issues, especially those incidents or issues that adversely affect travel or fixed assets;
• Work in conjunction with iJET’s US-based regional managers to ensure proper coverage during overnight and weekend hours; coordinate with overseas regional analysts throughout shift;
• Overnight shifts are 12-hours long; four shifts back-to-back followed by four days off (dedicated “mid” shift rotations last for a maximum of six months before the employee returns to day shift duty for agreed upon period); shift differential pay applies to mid shifts for full-time employees;
• Weekend shifts are 9am-9pm (commitment need not be every weekend)

• Serve as the Receptionist for 910 Bestgate Road.
• Assist with various administrative duties for the CFO and Professional Services.
• Coordinate internal meetings including communications, reservations, and logistics preparation (stocking of supplies and ordering of meals).
• Coordinate Corporate Apartment schedule and maintenance needs.
• Responsible for corporate credit card orders/authorization/signing.
• Coordinating and production of collateral for various external meetings and training seminars.
• Assist Human Resources department with miscellaneous tasks and projects including: data entry of new hires, issuing stock certificates, filing, and revising the corporate telephone list.
• Sort and distribute office mail.
• Maintains inventory of sales collateral folders.
• Order and maintain inventory of all office supplies.
• Ordering of business cards.
• Responsible for maintaining orderly and professional appearance of office and common areas.
• Other duties and responsibilities as assigned by management.

• High school diploma or GED
• 3+ years administrative/executive experience

• Excellent oral and written communication skills
• Ability to organize and prioritize work with little supervision
• Professional appearance, telephone manners and demeanor

• Knowledge of Microsoft Office software; Excel, Word, Microsoft Office; PowerPoint
• Strong knowledge of office procedures and equipment
• Knowledge of Salesforce.com, Microsoft Dynamics (financial system), and/or MS PROJECT would be a plus.

Essential Duties

• Serve as primary point of contact for assigned accounts through the full account lifecycle (implementation, maintenance and growth)
• Develop, measure and report on account plant for each assigned account, with solutions-oriented focus on service delivery and account growth
• Routinely monitor and assess quality of service delivery and overall client satisfaction; coordinate internal resources to address client needs
• Pursue revenue-generating opportunities in alignment with client needs
• Lead clients through regular review of services, progress against stated goals and identification of next steps in account development/growth
• Demonstrate current product and service sets; highlight value and differentiation from competitors
• Provide client perspective to help shape client communications, product enhancements, etc.
• Participate in User Acceptance Testing of technology enhancements
• Responsible for aggregate 90% or greater revenue retention across client base; pursue upsells
• Maintain current knowledge of company strategies and technological/product development

Education/Experience

• BS/BA required; Master’s degree desirable
• Minimum 5 years work experience
• Project management, sales or account management experience; solution selling a plus

Skills/Abilities

• Initiative to understand client’s business and fit with iJET’s products and services
• Solutions-oriented approach to account management
• Ability to cultivate multiple relationships within customer organization
• Effective time management, project management and problem solving skills
• Strong interpersonal skills including oral and written communications
• Unfailing attention to detail
• Excellent facilitation and product presentation skills; familiarity with WebEx is a plus
• Passionate about business, industry; eager to master product and service knowledge
• Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel
• Periodic travel required (approximately 20%)

Essential Duties

• Serve as primary business contact for client through the entire account lifecycle (implementation, maintenance and growth)
• Develop strategic account plans for each assigned account, managing the account to maintain and enhance selected services
• Coordinate internal resources to ensure timely implementation, service delivery and issue resolution
• Deliver billable services (program management, product training, communications support or other customized service) to client, defined by scope of service agreed by client and iJET
• Demonstrate solution sets, highlighting iJET capability and value -- and differentiation from competitors
• Lead client through regular reviews of services, progress against stated goals and identification of needs
• Maintain current knowledge of company strategies, product/solution offerings and roadmap

Education/Experience

• Master’s degree preferred; 4-year degree required
• Minimum 8 years experience in a related field
• Project management, technical implementation management, sales or account management experience

Skills/Abilities

• Proven ability to understand clients’ business and fit with iJET’s products and services
• Ability to cultivate relationships at different levels within customer organization
• Proven project management skills, analytical ability and problem solving skills
• Ability to think and act strategically
• Unfailing attention to detail and follow-through
• Able to effectively present information in oral and written form to clients and internal stakeholders
• Passionate about iJET’s business, industry
• Excellent Microsoft Office skills, especially Word, PowerPoint, Outlook, and Excel
• Foreign travel knowledge or experience
• Periodic travel required (approximately 30%)